Terms & Conditions

Move in Africa provides or arranges private journeys, chauffeur services, transfers and related travel services.

Services may include:

• airport transfers
• hotel and accommodation transfers
• private point-to-point journeys
• executive travel
• private day journeys
• group travel
• longer-distance journeys

Services are subject to availability and confirmation.

Submitting an enquiry does not automatically constitute a confirmed booking.

A booking becomes confirmed only once Move in Africa has confirmed the requested service and any required booking conditions have been accepted.

Quotes may be subject to:

• date
• time
• route
• passenger numbers
• luggage requirements
• vehicle availability
• waiting time
• additional stops
• changes to the itinerary

Any applicable charges will be communicated before confirmation where reasonably possible.

Move in Africa will endeavour to provide the vehicle requested or an appropriate equivalent.

Vehicle allocation may depend on:

• availability
• passenger numbers
• luggage
• route
• operational requirements
• safety considerations

Where a requested vehicle is unavailable, we may propose a suitable alternative.

Customers are responsible for providing accurate information regarding passenger numbers and luggage requirements.

A vehicle may not be able to accommodate additional passengers or luggage beyond its safe capacity.

Where luggage requirements differ materially from those provided at booking, Move in Africa may need to arrange an alternative vehicle or service.

Any resulting additional cost will be discussed with the customer where reasonably possible.

Customers should provide accurate pickup information and be ready at the agreed pickup time.

For airport transfers, customers should provide accurate flight information where requested.

Reasonable efforts will be made to accommodate delays where operationally possible.

Additional waiting time or changes to a journey may result in additional charges where applicable.

Cancellation and amendment conditions may vary depending on the service, journey length, supplier arrangements and timing.

Any applicable cancellation terms will be communicated during the booking process.

Where a third-party service provider is involved, its cancellation conditions may also apply.

Customers may request changes to an itinerary.

Changes are subject to availability and may affect the price or duration of the service.

Move in Africa is not required to accept changes that cannot reasonably be accommodated.

Customers agree to:

• provide accurate booking information
• follow reasonable safety instructions
• treat chauffeurs and service providers respectfully
• comply with applicable laws
• ensure children travel using appropriate safety arrangements where required
• notify Move in Africa of relevant accessibility or special requirements in advance

Move in Africa reserves the right to refuse or discontinue a journey where reasonably necessary for safety, legal or operational reasons.

Customers must not engage in behaviour that places the chauffeur, other passengers, the vehicle or members of the public at unreasonable risk.

Customers are responsible for their personal belongings.

Move in Africa will take reasonable care but cannot accept responsibility for loss or damage to belongings except where liability cannot legally be excluded.

Customers should check the vehicle before leaving it.

Certain journeys or experiences may involve third-party providers.

Where applicable, those providers may have their own terms, conditions and cancellation policies.

Move in Africa will communicate relevant information where reasonably necessary.

We aim to keep website information accurate and current.

However, vehicle availability, routes, journey times, destinations and service details may change.

Website content should not be interpreted as a guarantee that a particular vehicle, route, experience or service will always be available.

To the extent permitted by applicable law, Move in Africa will not be liable for losses arising from circumstances outside its reasonable control, including but not limited to:

• traffic
• road closures
• weather
• accidents involving third parties
• flight disruptions
• public events
• strikes
• government restrictions
• mechanical or operational issues
• circumstances beyond reasonable control

Nothing in these terms excludes or limits liability where doing so would be unlawful.

You may use the website for legitimate personal or business purposes.

You must not:

• misuse the website
• attempt to gain unauthorised access
• interfere with website operation
• copy or reproduce website content for commercial purposes without permission
• use the website for fraudulent or unlawful activity

Unless otherwise stated, website content including branding, text, graphics, photography, design and other materials belongs to or is licensed to Move in Africa.

Unauthorised commercial use is prohibited.

Personal information is handled in accordance with the Move in Africa Privacy Policy.

These terms are intended to be governed by the laws of the Republic of South Africa, subject to applicable mandatory legal provisions.

Move in Africa may update these Terms & Conditions from time to time. The latest version will be published on this page with the relevant updated date.

For questions regarding these terms:

Move in Africa
[LEGAL ENTITY NAME]
[BUSINESS ADDRESS]
[CONTACT EMAIL]