Privacy Policy

Depending on how you interact with us, we may collect information such as:

• name
• telephone number
• email address
• travel dates
• pickup and destination details
• accommodation information
• flight information where relevant to a transfer
• number of passengers
• luggage requirements
• vehicle preferences
• journey or itinerary requirements
• information contained in communications with us

We only request information reasonably necessary to respond to enquiries, arrange journeys and provide our services.

We may use personal information to:

• respond to enquiries
• provide quotations
• arrange and manage journeys
• coordinate transfers
• communicate with customers
• understand vehicle and journey requirements
• improve our website and services
• maintain business and administrative records
• comply with applicable legal obligations
• protect our business, customers and service providers from fraud or misuse

We do not sell personal information.

Customers may choose to contact Move in Africa using WhatsApp or other third-party communication services.

When you use a third-party service, your information may also be processed by that service provider according to its own privacy policy and terms.

Do not submit sensitive personal information through WhatsApp or the website unless it is necessary for your enquiry.

The website may use cookies, analytics tools or similar technologies to help us understand website usage, maintain functionality and improve the user experience.

Where required, appropriate consent mechanisms will be used.

We may share relevant information with service providers or partners where reasonably necessary to provide a requested service.

For example, information may need to be shared with:

• chauffeurs
• transport service providers
• accommodation or experience partners where relevant to an itinerary
• technology or communication providers
• professional advisers
• regulators or authorities where legally required

We will not share more information than reasonably necessary for the relevant purpose.

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

However, no internet-based system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain appropriate records, resolve disputes or comply with legal obligations.

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• request access to personal information we hold about you
• request correction of inaccurate information
• request deletion where legally applicable
• object to certain processing
• withdraw consent where processing is based on consent
• raise a complaint regarding the handling of your personal information

Requests should be sent to:

[PRIVACY CONTACT EMAIL]

Move in Africa aims to process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African privacy laws.

Nothing in this policy limits any rights available to individuals under applicable law.

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised “Last updated” date.

For privacy-related questions or requests:

Move in Africa
[LEGAL ENTITY NAME]
[BUSINESS ADDRESS]
[PRIVACY CONTACT EMAIL]